Privacy Policy

Deliveree/Driver Application

1. Introduction

This Privacy Policy explains how Delivery Tribe (“we”, “us”, “our”) collects, uses, stores, and protects personal information when you use the Delivery Tribe Driver mobile application and related support services.

We are committed to handling personal information responsibly and in accordance with applicable data protection laws, including South Africa’s Protection of Personal Information Act (POPIA).

2. What Data We Collect

Driver Application

When you choose to upload device information, or when required for service operation, we may collect the following device-related and diagnostic information:

Platform and operating system version
Battery levels
Location settings
Network settings
SIM card information (including phone number)

For customers using our managed APN service, SIM card information (including phone number) is collected and retained as required to operate that service.

We do not collect device diagnostic information unless it is required for service operation or you explicitly choose to upload it for support purposes

3. How We Collect Data

Device and SIM-related information may be collected when a driver logs into the application.
Additional device information is collected only when a user explicitly chooses to upload it to assist with troubleshooting or support.

4. How We Use Data

Collected information is used solely for the following purposes:

Providing and operating the delivery management service
Supporting users and troubleshooting issues
Maintaining connectivity for managed APN services

We do not:

Sell personal information
Use personal information for marketing purposes
Use customer data for profiling or unrelated analytics

Any reporting or analytics produced by the platform is aggregated and does not include customer-identifiable or customer-specific data.

5. How We Store and Protect Data

Device and service-related data is stored securely in our hosted environment at: https://deliveree.co.za/
Access to stored data is restricted to authorised internal personnel only.
Reasonable technical and organisational measures are in place to protect data against unauthorised access, loss, or misuse.

6. Data Retention

Device information uploaded for support purposes is removed once support activities are completed.
For customers using the managed APN service, the most recent SIM card information is retained for as long as required to operate that service.
Data is not retained longer than necessary for the purposes described in this policy.

7. Data Subject Rights

In accordance with applicable data protection laws, individuals may request:

Access to the personal information we hold about them
Correction of inaccurate or incomplete information
Deletion of personal information where it is no longer required

Requests can be submitted using the contact details below and will be handled in line with applicable legal requirements.

8. Third-Party Services

We use reputable third-party service providers to host and operate parts of our infrastructure. These providers process data only as required to deliver their services and are subject to appropriate security and confidentiality obligations.

9. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our services or legal requirements. Updated versions will be published on our website.

10. Contact Us

If you have questions about this Privacy Policy, the data we hold about you, or wish to exercise your data protection rights, please contact us:

Email: support@deliverytribe.co.za
Phone: +27 31 880 1602